FAQ + shipping info

Where is this store located?
- This little store is based in Singapore and I ship internationally, via SingPost. Shop is in Singapore Dollars (SGD)

Can I make payment through paynow/paylah/bank transfers? (singapore orders)
- Yes, you may! Feel free to drop me a dm with a screenshot of your cart, to instagram @chamjam_ or email me at [email protected]

Can I make a refund / exchange / return?
- Please understand that I cannot be held responsible for packages that are damaged, lost or delivered to the wrong addresses, and do not offer refunds or exchanges. If you have any issues with you order, do email me at [email protected] and I will try my best to help you!


Shipping methods I offer?
- Singapore: Untracked mail and Tracked mail are available. 
- Everywhere else:
Untracked Letter Mail,
Untracked Bulky Mail
 & Tracked Letter Mail,
Track Bulky Mail are available. 
Please select the correct shipping method or your order will be delayed!

When will my order arrive?
- All orders will take up to 7 days to be processed and you will receive an email notification when your order is shipped.

- Local orders will take 3-7 days to reach you after it's mailed. 

- International orders will take 2-4 weeks to reach you after it's mailed. (do expect some delays!) *highly recommended to select tracked shipping to prevent lost mails.

Do you ship to EU, UK?

- Yes I do, however any import taxes + fees, including VAT, are the customer's responsibility. I will not collect nor remit VAT, so it will be collected by your country's customs office upon the packages arrival.  

- List of countries I do not ship to: https://www.singpost.com/covid-19-updates/international-postal-services-updates

How are my prints protected when shipping overseas?
- All prints will be packed with a chipboard, protected with a plastic/paper sleeve to prevent any bending/water damage. 
- Do expect to see other's brands/artists packaging at times as I like to reuse them!

If there are any other inquires, feel free to reach me at [email protected] I'll be happy to assist you! :)